Kim went to Supercuts on Juan Tabo and Lomas asking for a shoulder-length asymmetrical bob, and this is what her hair looked like when she left.
“The receptionist was like, how do you feel? And I’m like, I don’t feel good, I feel humiliated. I just wanted to pay and leave because I was just so embarrassed,” said Kim.
Kim took pictures of her haircut as soon as she got home. She then called Supercuts asking for a refund and for them to fix her hair.
“I should’ve said something when I first got out of the chair but I was so humiliated and it was just like scary,” said Kim.
Kim says Supercuts did agree to fix her now “pixie cut” style hair the next day, but they wouldn’t refund all of her money.
“Regularly, we don’t refund styles,” said Lina Hoppes, local HR manager for Supercuts.
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