Two days after hundreds of hopeful Zozobra attendees were stuck outside Fort Marcy Park in Santa Fe when Old Man Gloom went up in flames, event officials in a statement said miscommunication was to blame for congested entry points, and they were implementing a plan to give refunds to those left outside.
Somewhere between 1,500 and 2,000 people were unable to attend the popular annual event on Friday evening, venting their frustrations on social media one day later.
"I take full responsibility for the failures that led up to your being left out," Zozobra Chair Ray Sandoval said in the statement released Sunday. "I hold myself responsible for these failures. I guarantee to our community that they will not happen again."
Those who bought a ticket but were unable to attend the event are able to receive:
- A full refund of the price of the ticket.
- A complimentary poster from this year's Zozobra.
- Free tickets to Zozobra 2019, scheduled for August 30.
For those who came from out of town to attend and stayed in a hotel, event organizers are offering a complimentary hotel stay at the Drury Plaza Hotel between November and next April, or a discounted hotel rate for next year's Zozobra.
That refund process can be started here, with a deadline of 5 p.m. on Oct. 15.