Companies That People Are Most Likely To Recommend

posted by Tony Manero - 

There’s no greater advertisement for a company than good word of mouth, with folks more likely to go to a store, or buy a product based on recommendation from friends and family. Well, some companies are more likely to get those recommendations, and a new report reveals which ones have a better shot at earning that positive review.

Temkin Group just came out with their “Net Promoter Score Benchmark Study, 2018" which asked 10,000 U.S. consumers the likelihood of them recommending a company to friends and family, based on a score of -100 to 100. The company most likely to get a recommendation is USAA banking, which earned a score of 65, with USAA’s insurance business, and Navy Federal Credit Union, not far behind with a score of 64.

Top Ten Most Recommended Companies

1. USAA (banks) (65)

2. USAA (insurance) (64)

2. Navy Federal Credit Union (banks) (64)

4. USAA (credit cards) (59)

5. Apple (for computers & tablets) (57)

6. H-E-B (supermarkets) (56)7. JetBlue (airlines) (54)

7. Southwest Airlines (airlines) (54)

9. Trader Joe’s (supermarket) (53)

9. Peapod (supermarket) (53)

 On the other end of the spectrum, is, well, Spectrum, with the TV/Internet provider landing a score of -16, with most of the lowest rated companies falling in the categories of TV/Internet provider or utilities.

Ten Least Recommended Companies

1. Spectrum (TV/Internet) (-16)

2. Consolidated Edison of NY (utilities) (-12)

3. Arizona Power Company (utilities (-9)

4. Pacific Gas and Electric (utilities) (-8)

4. Cox Communications (TV/Internet) (-8)

6. Comcast (TV/Internet) (-7)

7. Wells Fargo (banks) (-3)

8. Citibank (banks) (-2)

8. Commonwealth Edison (utilities) (-2)

10. Optimum (TV/Internet) (1)

Source: Temken Group

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