Most People Say Sending Emails Is 'Most Frustrating Task' of the Workday

A new survey of 2,000 American office workers found that small jobs can really add up — in the worst ways. Nearly half of respondents agree that sending emails is the most frustrating task they have to do during their workday. From following up, sending reminders, responding and drafting new emails – 48 percent of those surveyed think emailing is the most irritating task in their day-to-day duties.

When asked specifically what would be needed for increased job performance, 46 percent of respondents believe their job performance would improve if they had opportunities to improve their existing skills and learn new ones too (44%).

In fact, creating new opportunities to focus on more important work was the top thing respondents believe automation could improve about their job performance. Some of the most hair-pulling moments during their workdays are communication-based – from hosting or sitting in on meetings (37%) to speaking with managers and team members (37%).

Workers may be feeling this frustrated due to the monotonous nature of their tasks – with 66 percent agreeing they spend the majority of their workday completing tasks that could be automated.

Three in five (59%) of those surveyed identified the amount of “paperwork” they have to do throughout the day as their most mundane task. Nearly half also pointed to outdated software (48%) and repetitiveness (47%) as their top gripes about their mundane work.


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