Once Again Chick-Fil-A Is America's Favorite Fast Food Chain

When it comes to fast food restaurants, one chain continues to satisfy customers more than any other.

  • In case you missed it, the American Customer Satisfaction Index has come out with their Restaurant Report 2021-2022.
  • For the eighth straight year, America has chosen Chick-fil-A as their favorite fast food restaurant.
  • Chick-fil-A scored an 83 out of 100.
  • Overall, satisfaction with fast food restaurants has dropped 2.6% to a 76.
  • As for the chain customers are least satisfied with, that “honor” continues to go to McDonald’s, which drops 3% to a score of 68, while Popeye’s also decreasing 3% to a 71. 

Top Fast Food Restaurants

  • Chick-fil-A (83)
  • Jimmy John’s (79)
  • Domino’s (78)
  • KFC (78)
  • Chipotle (77)
  • Panera (77)
  • Pizzas Hut (77)
  • Starbucks (77) 
  • As for full-service restaurants, overall customer satisfaction remains stable, with a score of 80.
  • There’s a tie for top restaurant, between Longhorn Steakhouse and Texas Roadhouse, with both scoring an 80.
  • Applebee’s and iHop both land at the bottom, with a score of 73.

Top Full-Service Restaurants

  • Longhorn Steakhouse (80)
  • Texas Roadhouse (80)
  • Cracker Barrel (78)
  • Friday’s (78)
  • Olive Garden (77)
  • Red Robin (77)
  • Outback Steakhouse (77)

Source: ACSI.org


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