America’s Favorite Fast Food Chain and Fave Restaurant

When it comes to fast food restaurants, one chain continues to satisfy customers more than any other.

According to American Customer Satisfaction Index Restaurant Report 2019-2020:

  • For the sixth straight year, America has chosen Chick-fil-A as their favorite fast food restaurant.
  • Chick-fil-A scored an 84 out of 100, which is a 2% drop from last year.
  • As for the chain customers are least satisfied with, that “honor” goes to McDonald’s, which scored a 70.
  • Overall, America’s satisfaction with fast food chains is down 1.3% to a 78. 

Top Five Fast Food Restaurants

  1. Chick-fil-A
  2. Chipoltle Mexican Grill
  3. Arby’s
  4. Domino’s
  5. Dunkin’
  • As for full-service restaurants, overall customer satisfaction is down 2.5% to a 79.
  • Longhorn Steakhouse is America’s favorite full-service restaurant, scoring a 81.
  • Chili’s is America's least favorite, dropping 4% to 75. 

Top Five Full-Service Restaurants

  1. Longhorn Steakhouse
  2. Texas Roadhouse
  3. Cracker Barrel
  4. Olive Garden
  5. Red Lobster

Source: ACSI.org

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